Warranty Policy

Warranty Coverage

Whether a product is covered under warranty will be clearly mentioned in the product description. If no warranty is mentioned in the product description, the product shall be considered as sold without warranty coverage. The warranty period, if applicable, will also be mentioned in the product description.

All warranty claims, including manufacturer or brand warranties, shall be handled through HotelSetup. Customers should contact HotelSetup directly for any warranty-related assistance. Warranty coverage starts from the invoice date. Warranty remains transferable to a new owner, provided the original invoice and proof of transfer are available.

Warranty Claim Process

To initiate a warranty claim, customers must contact HotelSetup through Call or WhatsApp and provide:

- Invoice or proof of purchase
- Video clearly showing the issue

HotelSetup may request additional photos, videos, troubleshooting steps, or a video call to diagnose the issue and determine the defective component.

Customers are advised to inspect and test the product upon delivery and report any issues to HotelSetup as soon as reasonably possible. Prompt reporting helps facilitate faster diagnosis and warranty support. Failure to report an issue immediately shall not automatically void warranty coverage, provided the product remains within the applicable warranty period and otherwise qualifies for warranty service.

Failure to provide sufficient information or evidence may result in delays or rejection of the warranty claim. HotelSetup shall have the final authority to determine whether a warranty claim is valid and whether the issue falls within warranty coverage.

Spare Part Replacement

Warranty coverage is limited to defective spare parts only.

If a warranty claim is approved, HotelSetup will provide a replacement spare part where applicable. Entire product replacement shall not be provided under warranty.

For products under warranty:

- Replacement spare parts will be provided at no charge.
- Shipping charges for the replacement spare part shall be paid by the customer.

HotelSetup will provide online guidance to the customer or the customer's technician regarding the installation or replacement of the spare part whenever reasonably possible.

HotelSetup shall not be responsible for any damage caused during installation performed by the customer or their technician. If the replacement spare part is damaged during installation by the customer or their technician, such damage shall not be covered under warranty. Customers may purchase a replacement part separately through HotelSetup.

Repair Services

If a customer prefers repair instead of spare part replacement, the product may be brought or shipped to HotelSetup's facility for inspection and repair.

The customer shall bear:

- Shipping charges to HotelSetup
- Return shipping charges
- Labour charges
- Cost of spare parts (where applicable)

HotelSetup is not responsible for any loss or damage occurring during transit to or from its facility.

Warranty on Replaced Parts

Any replacement spare part supplied under warranty shall continue under the remaining balance of the original warranty period. A new warranty period shall not be created for the replacement part.

Warranty Exclusions

Warranty does not cover issues arising from:

- Physical damage
- Accidental damage
- Water or liquid damage
- Fire damage
- Electrical surges or voltage fluctuations
- Improper installation
- Mishandling or misuse
- Normal wear and tear resulting from continuous commercial use
- Any condition specifically excluded in the product description

Warranty applicability for individual products, spare parts, accessories, or consumable items shall be as mentioned in the respective product description.

Product modifications do not automatically void warranty coverage. However, HotelSetup reserves the right to evaluate each claim and determine whether the reported issue is covered under warranty.

Spare Part Availability

Warranty covers only defective spare parts and does not guarantee immediate availability of replacement parts. If a replacement spare part is unavailable, HotelSetup may, at its sole discretion:

- Supply a compatible equivalent part, or
- Request the customer to wait until the required part becomes available

HotelSetup does not guarantee any specific repair or replacement timeline.

Paid Service After Warranty Expiry

Even after the warranty period has expired, customers may contact HotelSetup for paid repair and service support. Charges for spare parts, labour, shipping, and related services shall be charged separately.

Limitation of Liability

Warranty coverage is limited to repair support and spare part replacement only.

HotelSetup does not guarantee uninterrupted operation of any product and shall not be liable for:

- Business interruption
- Revenue loss
- Loss of profits
- Loss of bookings
- Operational downtime
- Indirect, incidental, or consequential damages of any kind

Force Majeure

HotelSetup shall not be responsible for delays in warranty service, repair, or spare part availability caused by events beyond its reasonable control, including but not limited to natural disasters, transport disruptions, supplier shortages, strikes, government restrictions, or other unforeseen circumstances.