Last Updated: June 2026
This Return, Refund & Cancellation Policy applies to all purchases made through HotelSetup, operated by Shreeji Enterprises. By placing an order on our website, you acknowledge and agree to the terms and conditions stated below.

Important Notice:- Customers are strongly advised to record a complete and uninterrupted unboxing video from the moment the package is opened until all products, accessories, spare parts, and contents are fully unpacked.The unboxing video must be a single continuous recording without any cuts, pauses, edits, or interruptions.

An unboxing video is mandatory for claims related to:

• Wrong product received
• Missing parts or accessories
• Package discrepancies

Claims submitted without a valid unboxing video will not be accepted. Product Inspection Before Dispatch All products are checked before dispatch wherever applicable. HotelSetup may share photographs or videos showing the product condition, working status, and packaging before shipment. Customers acknowledge that such photographs and videos may be used as supporting evidence in the event of any dispute regarding the condition of the product at the time of dispatch.

Order Cancelltion

Orders may be cancelled only before they are dispatched from our warehouse. Once an order has been dispatched, cancellation requests will not be accepted. Approved refunds for eligible cancellations will be processed to the original payment method used during checkout. Refund processing generally takes 5–7 business days after approval. Actual credit timelines may vary depending on banks and payment service providers.

Return Policy

HotelSetup does not accept returns for:

• Change of mind
• Wrong product ordered by the customer
• Product no longer required
• Customer preference or dissatisfaction after purchase
• Products that have been used, installed, altered, or damaged after delivery

Returns are accepted only if HotelSetup has delivered a product different from the product ordered by the customer.

To be eligible for a return:

• The issue must be reported within 24 hours of delivery.
• A complete and uninterrupted unboxing video must be provided.
• The product must be unused and in original condition.
• The original box, packaging materials, accessories, manuals, and components must be retained and returned.

Wrong Product Received

If a customer receives a product different from the product ordered:

• The issue must be reported within 24 hours of delivery.
• A complete and uninterrupted unboxing video must be provided.
• The product must remain unused and uninstalled.
• The original box, packaging materials, accessories, manuals, and components must be retained.

After preliminary verification:

• HotelSetup will arrange pickup of the product.
• The returned product will be inspected after it reaches our facility.
• Replacement will be approved only after successful verification.

If the returned product does not match the originally dispatched product or shows signs of use, tampering, damage, replacement, modification, or missing components, the claim may be rejected. The correct product will be dispatched only after the returned item has been received and verified by HotelSetup.

Missing Parts or Accessories

If any accessory, spare part, or component is missing from the package:

• The issue must be reported within 24 hours of delivery.
• A complete and uninterrupted unboxing video must be provided.

After verification, HotelSetup may arrange shipment of the missing item. Claims regarding missing parts, accessories, or components submitted without a valid unboxing video will not be accepted.

Transit Damage

Customers are requested to inspect packages immediately upon delivery. HotelSetup shall not be responsible for damage caused during transportation, courier handling, loading, unloading, storage, or after delivery. No return, replacement, exchange, or refund shall be provided for products damaged during transit.

Product Functionality After Delivery

If a product stops functioning after delivery or if the customer experiences operational issues, the customer may contact HotelSetup for basic guidance where possible. Such issues shall not automatically qualify for return, replacement, exchange, or refund.

For warranty-related information, please refer to our Warranty Policy.

Refund Policy

Refunds shall be issued only under the following circumstances:

• Order cancelled before dispatch.
• HotelSetup is unable to fulfill the order.
• Any other case specifically approved by HotelSetup.

Approved refunds will be processed through the original payment method, subject to payment gateway policies. Refund processing generally takes 5–7 business days after approval.

Non-Returnable Products

The following products are non-returnable:

• Commercial kitchen equipment
• Spare parts
• Imported products
• Electrical and electronic components
• Used or installed products
• Products without original accessories or packaging
• Products damaged due to misuse, negligence, improper installation, modification, or unauthorized repair
• Products damaged during transportation, transit, courier handling, loading, unloading, storage, or after delivery

Customer Inspection Requirement:- Customers must inspect the product immediately upon delivery. Any issue relating to wrong products, missing items, package discrepancies, or delivery-related concerns must be reported within 24 hours of delivery along with the required supporting evidence. Failure to report such issues within the specified period may result in rejection of the claim.

Shipping Responsibility

Once an order has been handed over to the courier or logistics partner for delivery, HotelSetup shall not be responsible for delays, loss, theft, misrouting, failed delivery attempts, or other issues arising during transit. Customers may contact the respective courier or logistics partner directly regarding such matters.

Order Acceptance & Fraud Prevention

HotelSetup reserves the right to refuse, cancel, or hold any order due to:

• Pricing errors
• Product unavailability
• Suspected fraudulent activity
• Verification issues
• Technical errors
• Any other unforeseen circumstances

In such cases, any payment received shall be refunded to the original payment method.

Limitation of Liability:- To the maximum extent permitted by law, HotelSetup’s total liability arising from any order, claim, dispute, or transaction shall not exceed the amount paid by the customer for the specific product purchased. HotelSetup shall not be liable for any indirect, incidental, consequential, business, commercial, or special damages arising from the use or inability to use any product purchased from the website.

Contact Information

Shreeji Enterprises (HotelSetup)
Call / WhatsApp: 7700003199
Business Hours: Monday to Saturday, 10:00 AM to 7:00 PM

HotelSetup reserves the right to modify, update, amend, or change this policy at any time without prior notice.